From left: Bless Alcala, Negros Oriental State University (NORSU); Julio Ventolero, MTE, MMM – Director, University Student Development Services, NORSU; Dr. Dinno Depositario, Assistant City Administrator, Dumaguete City; Mandar Jhadav, Vice President, Strategic Operations, DISA; Danah Fortunato, Executive Director, ICT Association of Dumaguete and Negros Oriental; Jason Fountain, Head of Operations, Ignite Travel; Brenda Dichoso, First Vice President for Customer Experience, Smart Communications; Tomohiro Shimoi, Chairman, KDDI Philippines; Jun Kawahara, Deputy General Manager, BPO Business Department, Data & AI Division, Mitsui & Co.; Yuichi Wakai, President & CEO, KDDI Asia Pacific; Masatoshi Natani, President & CEO, Altius Link; Ryo Ohashi, President & CEO, Altius Inspiro; Alex Caeg, Member, Board of Directors, Altius Inspiro; Rommel Regino, Senior Executive Vice President & COO, Altius Inspiro; Chito Franco, Vice President and Head of Consumer Sales, PLDT; Yogeshwar Narine, Senior Vice President, Customer Care Operations, 1-800-Flowers.com; Rovilyn Oblea, Head of Customer Success, Maya; Roselle Guinares, Membership and Events Director, Customer Xperience Association of the Philippines (CXAP)
MANILA, Philippines, Sept. 30, 2026 (GLOBE NEWSWIRE) — Altius Inspiro (Inspiro), a global leader in digital customer experience (CX) and business process services (BPS), today inaugurated a 7,400-square-meter facility at Cybergate Dumaguete City. The new facility is a strategic investment built to deliver next-generation CX and BPS solutions at scale. The site already hosts over 2,000 employees serving leading brands across the United States, Australia, and New Zealand (ANZ), and the Philippines, spanning key verticals including Retail and E-commerce, Telecommunications, Mobility, Travel, and Healthcare.
The launch underscores Altius Inspiro’s differentiated approach to CX & BPS transformation, going beyond conventional outsourcing to deliver measurable, enterprise-grade outcomes. Inspiro’s model integrates four core levers: human expertise, intelligent automation, advanced analytics, and Lean Six Sigma process excellence. AI and automation are responsibly embedded in client workflows, reducing friction, accelerating resolution, and enabling continuous improvement at scale.
“The inauguration of our Dumaguete facility is a milestone that speaks of who we are as a company—and who we are becoming,” said Ryo Ohashi, President and CEO. “This is purposeful growth: a deliberate investment in our people, our capabilities, and the communities where we operate. Dumaguete represents the kind of future we’re building together—one grounded in innovation, shared values, and a commitment to doing things the right way.”
A Workplace Built for Performance
The facility brings the Smart Space Design concept of KDDI to life, translating a people-centric, wellness-focused environment into measurable business value. Open huddle areas accelerate cross-team collaboration, while dedicated training rooms support faster onboarding. The employee lounge, on-site clinic, lactation room, and sleeping quarters promote overall wellness and are designed to sustain high-performing teams that clients depend on. “At Altius Inspiro, we believe that exceptional client outcomes begin with an exceptional employee experience. Dumaguete brings that belief to life,” said Rommel Regino, Senior Executive Vice President and Chief Operating Officer. “This facility was designed from the ground up to empower our teams with the right environment, tools, and support to deliver excellence at scale. Every detail reflects our commitment to our people—and that commitment is ultimately what drives stronger results for our clients.”
Strong Partner and Client Representation
The inauguration drew more than 50 clients from North America, Australia, and the Asia-Pacific region, alongside key partners including Masatoshi Natani, President and CEO of Altius Link; Yuichi Wakai, President and CEO of KDDI Asia Pacific; and Tomohiro Shimoi, Chairman of KDDI Philippines.
“For Altius Link, Inspiro is a key engine of our international growth and an important part of our global strategy,” said Mr. Natani. “This new site reflects our commitment to our clients and the growth of our business.”
Scaling for What’s Next
The Dumaguete facility marks a clear signal of Altius Inspiro’s commitment to purposeful growth—delivering not just scale, but the strategic capability that today’s leading brands demand. As the company continues to expand its presence in Dumaguete, it is positioning itself as a key employer and economic contributor in the region, with plans to grow its headcount and deepen its service capabilities in the years ahead.
About Altius Inspiro, Inc.
Altius Inspiro is a leader in business process services (BPS) and digital customer experience (CX), serving Fortune 1000 companies with next-generation solutions powered by strategy, technology, Lean Six Sigma, and people. For over 20 years, we have served the BPS and CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, technology, healthcare, and energy and utilities. Altius Inspiro is a subsidiary of Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd.
For more information, visit www.inspiro.com.
Contact:
Raymond Boholano
Vice President, Marketing and Corporate Communications
raymond.boholano@inspiro.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/3a022b68-dcd6-48f6-9641-35a8ea016079
