Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on Wednesday. In an update on X, Verizon says you’ll receive a text message when the credit is available, which you can redeem by logging into the myVerizon app and accepting it.
“Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves,” Verizon writes. “This credit isn’t meant to make up for what happened. No credit really can.” Verizon adds that the $20 credit should cover “multiple days of service.”
Verizon went down for customers across the US on Wednesday at around 12PM ET. The outage left many people unable to connect to the network, with their phones switching to SOS mode. The carrier resolved the outage at around 10:15PM ET, but didn’t say what caused the problem. If you’re still experiencing issues, Verizon suggests restarting your device to reconnect to the network.