FREDERICK, MD, March 11, 2025 (GLOBE NEWSWIRE) — Service Coordination, Inc. (SCI) has been named a recipient of the National Business Research Institute (NBRI) Circle of Excellence Award, recognizing the organization’s outstanding Customer Experience and commitment to continuous improvement.
This award is reserved for organizations that rank in the 75th percentile or higher in their industry based on scientifically measured customer feedback. SCI surpassed this benchmark, performing at the 85th percentile, demonstrating a steadfast focus on delivering high-quality services and fostering meaningful connections with the individuals and families it supports.
“We are honored to receive the NBRI Circle of Excellence Award, which reaffirms our commitment to service excellence and putting people first,” said John Dumas, President and CEO of SCI. “At SCI, we strive to create a culture where quality and continuous process improvement drives every decision. This recognition highlights the dedication and compassion of our team members, who work tirelessly on behalf of the people and communities we support.”
JaNee Deline, Vice President of Quality Systems and Operations, added, “This award is a reflection of SCI’s unwavering commitment to putting the people we support at the heart of everything we do. We are proud to be recognized for the impact we make and the trust we build each day.”
SCI remains dedicated to continuously improving customer experiences by leveraging data-driven insights, listening to customer feedback, and refining its service approach to better meet the needs of its communities.
For more information about SCI and its services, visit www.servicecoord.org/info.
About Service Coordination Inc.
Service Coordination Inc. (SCI) is a trusted leader in case management services, dedicated to empowering people with disabilities by championing choice, fostering inclusion, strengthening communities, and building meaningful connections. Serving more than 16,000 individuals across Maryland, SCI ensures that people and families have access to essential resources and support that promote independence and a higher quality of life. Through person-centered care and advocacy, SCI helps individuals navigate complex systems with confidence, ensuring they can thrive. Learn more online or follow SCI on Facebook, LinkedIn, YouTube, and Twitter(X).
About NBRI
The National Business Research Institute (NBRI) conducts science-based customer and employee research to help organizations improve service quality, performance, and customer loyalty. NBRI’s mission is to help businesses set new standards of excellence in their industries through actionable data and insights.
Press Contact:
Kandice R. Ferrell
Vice President of Marketing and Communications
Service Coordination, Inc.
Email: [email protected]
- NBRI Circle of Excellence Recipient – Service Coordination, Inc.