WASHINGTON, Jan. 16, 2024 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Eric Guarro has been named Senior Vice President of Digital Transformation.
In his newly appointed role, Guarro will spearhead the strategy and execution of ibex’s digital transformation offering, aimed at reshaping customer and brand interactions through the seamless integration of cutting-edge contact center services and AI-enabled technologies.
“As ibex continues its commitment to innovation and the deployment of advanced technologies to enhance the customer experience (CX), Eric’s vision, leadership, and demonstrated success in driving transformative strategies make him an ideal fit for this role,” said Bob Dechant, CEO of ibex. “We are dedicated to delivering a seamless integration of state-of-the-art AI-enabled technologies with world-class contact center services to redefine customer and brand interactions.”
With more than two decades of operational and technical experience and leadership, Guarro brings valuable expertise to ibex, where he will play a key role in guiding corporate growth activities and implementing technological strategies. Before joining ibex, he was Group Vice President, Operations at Frontier Communications, where he oversaw customer operations, video development, and advanced network teams. Over his 15-year tenure at Frontier, Guarro held various senior operations roles, including Vice President of Operations, where he directed day-to-day operations and led approximately 4,000 sales, service, and technical support personnel.
Guarro holds a bachelor’s degree in business administration and completed the Harvard Business School Executive Education program on Artificial Intelligence. Additionally, he is a certified Six Sigma Black Belt.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Media Contact:
Dan Burris, ibex
[email protected]
Investor Contact:
Michael Darwal, ibex
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/bcaf50aa-67ec-4dcb-9ef9-1f85fce21cb0