SAN FRANCISCO, Sept. 02, 2026 (GLOBE NEWSWIRE) — Fireflies.ai, the AI Teammate used by teams at 75% of Fortune 500 companies, today launched Voice Agents, giving recruiting, sales, and customer teams an AI that runs their repetitive calls at scale. Since rolling out, Voice Agents have already conducted more than 40,000 conversations across 2,100+ organizations in 97 countries.
Fireflies started by helping people remember their meetings, and summarizing what was said. Voice Agents is the next step: instead of just taking meeting notes, Fireflies can now run it. A Voice Agent listens to what’s actually said, follows up naturally, and speaks strictly from the knowledge base a team gives it, never improvising outside of it.
The moment a call ends, the recording, transcript, and summary are already done. AI Skills take it further: a screening call becomes a candidate scorecard, a sales call becomes CRM-ready discovery notes, a support call becomes a bug report or feature request, and a customer call becomes a ready-to-publish quote or case study, delivered automatically to the 100+ tools a team already uses.
“For years, we’ve helped people capture and make sense of their calls,” said Krish Ramineni, CEO and co-founder of Fireflies.ai. “Voice Agents is the next step. Fireflies can now have the conversation for you, then hand your team back exactly what mattered.”
What Voice Agents do
- Screening interviews: pre-qualify candidates before a recruiter ever gets on the call, with role-based one-click setup that auto-fills interview questions, and a scorecard waiting the moment it ends. Fireflies’ own recruiting team alone has saved more than 800 hours screening candidates this way.
- Sales discovery and qualification: run discovery calls, qualify inbound leads the moment they arrive, and push CRM-ready discovery notes automatically once the call ends.
- Customer support: handle tier-one questions and run user research interviews around the clock, answering strictly from the knowledge a support team gives it.
- Customer testimonials and case studies: collect customer stories at scale, structured and turned into a ready-to-publish quote or case study automatically, already producing more than 20 customer case studies, a use case Fireflies is pushing as a headline case for Voice Agents, not a side effect of support.
- 1:1s and team check-ins: run recurring manager or team check-ins on a schedule, so a status update happens without booking a meeting.
“The biggest impact has been getting our time back. We’ve been able to consider a broader range of candidates instead of being stuck on the phone all day. Nearly 300 screenings later, about a third of our new hires started with a Voice Agent.”
— Laura Passmore, Talent Acquisition, WebFX
Availability
Voice Agents are available today on all Fireflies plans to try, with usage-based credit model, no separate contract or per-seat fee. Teams start from a template or build a custom agent, then share it by link, embed, QR code, or ATS integration. Calls are recorded, transcribed, and appear in a team’s Meetings tab alongside every other conversation Fireflies captures. Language support covers 30+ languages.
About Fireflies.ai
Fireflies.ai helps millions of people unlock the knowledge buried inside conversations every day. Serving 20+ million people and 1M+ organizations, Fireflies has processed over 7 billion meeting minutes with users at 75% of Fortune 500 companies. The platform integrates with 100+ software solutions, from video conferencing to CRMs to project management tools.
Fireflies provides enterprise-grade security with private storage options and never uses customer meeting data to train its AI models. Backed by Khosla Ventures and Canaan Partners, Fireflies.ai is a remote-first, global organization employing 120 people across 20+ countries.
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A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/3df3a966-b92b-427b-9f7f-ee1b29736372
