Dublin, Feb. 20, 2026 (GLOBE NEWSWIRE) — The “Healthcare BPO Market Report 2026” has been added to ResearchAndMarkets.com’s offering.
The healthcare BPO market is experiencing significant growth, projected to expand from $370.2 billion in 2025 to $424.76 billion in 2026 at a CAGR of 14.7%. This growth is driven by rising complexities in healthcare operations, an increased administrative workload, and the early adoption of outsourced support services. Additionally, the expansion of global healthcare delivery networks and hospital system management needs have contributed to this upward trend.
Forecasts indicate that the healthcare BPO market will reach $734.86 billion by 2030, maintaining a CAGR of 14.7%. This growth is fueled by an increasing dependence on outsourced solutions, digital healthcare transformations, and a focus on cost-efficiency within healthcare systems. Trends include a significant increase in outsourcing administrative processes and growing demand for third-party support, emphasizing streamlined healthcare management and specialized outsourced functions.
A rapid increase in clinical process outsourcing is a critical factor driving market growth. This trend is underscored by the remarkable upsurge in clinical trial activities. As of December 2023, clinical trial registrations had increased to 476,626, with 61,504 trials completed. This rise is driven by more drugs entering clinical stages and companies increasingly turning to contract research organizations (CROs) for management support.
Industry leaders are investing in advanced digital solutions such as Generative AI and process automation. These technologies are being used to enhance operational efficiency and reduce costs. For example, in June 2024, Cognizant Technology Solutions launched healthcare large language model (LLM) solutions with Google Cloud. These solutions target administrative workflows like appeals management and contract lifecycle management, improving efficiency and patient experience.
In September 2024, EQT Private Capital Asia acquired a controlling stake in GeBBS Healthcare Solutions. This acquisition aims to boost GeBBS’s growth and technological capabilities, enhancing its position in the global healthcare outsourcing and revenue cycle management services market. GeBBS specializes in revenue cycle management, healthcare information management, and medical billing services.
Leading companies in the healthcare BPO market include Accenture, Cognizant Technology Solutions, Infosys BPM, WNS Global Services, and Tata Consultancy Services, among others. North America was the largest market in 2025, while Asia-Pacific is expected to be the fastest-growing region. Key regions covered are Asia-Pacific, North America, and Europe, with countries like the USA, China, India, and Germany driving growth.
The healthcare BPO market encompasses revenues from services such as claims processing and data management, offering access to industry expertise. Market values reflect enterprises’ revenues from goods and services sold within the market and specific regions. Revenues are derived from sales, grants, and donations in USD, excluding resale revenues along the supply chain.
Report Scope:
Markets Covered:
- Provider Service: Revenue Cycle Management, Patient Enrollment, Strategic Planning, Patient Care
- Payer Service: HR Management, Claims Management, CRM, Operational Management, Care Management, Provider Management
- Pharmaceutical Service: Research and Development, Non-clinical Services
Subsegments:
- Revenue Cycle Management: Medical Billing, Accounts Receivable Management, Claims Processing, Coding Services, Denial Management
- Patient Enrollment and Strategic Planning: Patient Registration Services, Eligibility Verification, Health Plans Enrollment, Market Research
- Patient Care: Care Management, Patient Support Services, Medical Transcription, Patient Engagement Solutions
Key Attributes:
| Report Attribute | Details |
| No. of Pages | 250 |
| Forecast Period | 2026 – 2030 |
| Estimated Market Value (USD) in 2026 | $424.76 Billion |
| Forecasted Market Value (USD) by 2030 | $734.86 Billion |
| Compound Annual Growth Rate | 14.7% |
| Regions Covered | Global |
Key Topics Covered:
1. Executive Summary
1.1. Key Market Insights (2020-2035)
1.2. Visual Dashboard: Market Size, Growth Rate, Hotspots
1.3. Major Factors Driving the Market
1.4. Top Three Trends Shaping the Market
2. Healthcare BPO Market Characteristics
2.1. Market Definition & Scope
2.2. Market Segmentations
2.3. Overview of Key Products and Services
2.4. Global Healthcare BPO Market Attractiveness Scoring and Analysis
2.4.1. Overview of Market Attractiveness Framework
2.4.2. Quantitative Scoring Methodology
2.4.3. Factor-Wise Evaluation
Growth Potential Analysis, Competitive Dynamics Assessment, Strategic Fit Assessment and Risk Profile Evaluation
2.4.4. Market Attractiveness Scoring and Interpretation
2.4.5. Strategic Implications and Recommendations
3. Healthcare BPO Market Supply Chain Analysis
3.1. Overview of the Supply Chain and Ecosystem
3.2. List of Key Raw Materials, Resources & Suppliers
3.3. List of Major Distributors and Channel Partners
3.4. List of Major End Users
4. Global Healthcare BPO Market Trends and Strategies
4.1. Key Technologies & Future Trends
4.1.1 Digitalization, Cloud, Big Data & Cybersecurity
4.1.2 Artificial Intelligence & Autonomous Intelligence
4.1.3 Internet of Things (Iot), Smart Infrastructure & Connected Ecosystems
4.1.4 Biotechnology, Genomics & Precision Medicine
4.1.5 Industry 4.0 & Intelligent Manufacturing
4.2. Major Trends
4.2.1 Increasing Outsourcing of Healthcare Administrative Processes
4.2.2 Growing Demand for Cost Efficient Healthcare Operations
4.2.3 Rising Adoption of Third Party Healthcare Service Support
4.2.4 Strengthening Focus on Streamlined Healthcare Management
4.2.5 Increasing Utilization of Specialized Outsourced Healthcare Functions
5. Healthcare BPO Market Analysis of End Use Industries
5.1 Hospitals
5.2 Healthcare Providers
5.3 Health Insurance Companies
5.4 Pharmaceutical Companies
5.5 Healthcare Administrative Organizations
6. Healthcare BPO Market – Macro Economic Scenario Including the Impact of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, Supply Chain Impact from Tariff War & Trade Protectionism, and Covid and Recovery on the Market
7. Global Healthcare BPO Strategic Analysis Framework, Current Market Size, Market Comparisons and Growth Rate Analysis
7.1. Global Healthcare BPO PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
7.2. Global Healthcare BPO Market Size, Comparisons and Growth Rate Analysis
7.3. Global Healthcare BPO Historic Market Size and Growth, 2020-2025, Value ($ Billion)
7.4. Global Healthcare BPO Forecast Market Size and Growth, 2025-2030, 2035F, Value ($ Billion)
8. Global Healthcare BPO Total Addressable Market (TAM) Analysis for the Market
8.1. Definition and Scope of Total Addressable Market (TAM)
8.2. Methodology and Assumptions
8.3. Global Total Addressable Market (TAM) Estimation
8.4. TAM vs. Current Market Size Analysis
8.5. Strategic Insights and Growth Opportunities from TAM Analysis
9. Healthcare BPO Market Segmentation
9.1. Global Healthcare BPO Market, Segmentation by Provider Service, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Revenue Cycle Management, Patient Enrollment and Strategic Planning, Patient Care
9.2. Global Healthcare BPO Market, Segmentation by Payer Service, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Human Resource Management, Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services
9.3. Global Healthcare BPO Market, Segmentation by Pharmaceutical Service, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Research and Development, Non-clinical Service
9.4. Global Healthcare BPO Market, Sub-Segmentation of Revenue Cycle Management, by Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Medical Billing, Accounts Receivable Management, Claims Processing, Coding Services, Denial Management
9.5. Global Healthcare BPO Market, Sub-Segmentation of Patient Enrollment and Strategic Planning, by Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Patient Registration Services, Eligibility Verification, Enrollment Services for Health Plans, Market Research and Strategic Consulting
9.6. Global Healthcare BPO Market, Sub-Segmentation of Patient Care, by Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Care Management, Patient Support Services, Medical Transcription, Patient Engagement Solutions
10. Healthcare BPO Market Regional and Country Analysis
10.1. Global Healthcare BPO Market, Split by Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
10.2. Global Healthcare BPO Market, Split by Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
Companies Featured
- Accenture
- Cognizant Technology Solutions
- Infosys BPM
- WNS Global Services
- EXL Service
- Tata Consultancy Services
- Conduent Inc.
- HCL Technologies
- Genpact
- Omega Healthcare
- Sutherland Global Services
- GeBBS Healthcare Solutions
- R1 RCM Inc.
- NTT Data Services
- UnitedHealth Group (Optum)
- CitiusTech
- MedData
- Vee Technologies
- Capgemini
- HGS Healthcare
- Invensis Technologies
- Tech Mahindra
For more information about this report visit https://www.researchandmarkets.com/r/bdel2r
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